accessibility

To support the accessible community in making informed travel decisions for their individual needs.

The following ATIC accessibility report provides travellers with information on the businesses facilities and amenities which aims to support the traveller to make an informed decision on whether the business is suitable for their individual needs.

overview

Business Overview

The business has the following products/services available

  • Tour/Transport

Our business caters for the following disability types:

  • Blind or low vision

  • Food allergies or intolerances

  • Cognitive or people on the Autism Spectrum

The business offers the following methods for bookings and enquiries:

  • Phone

  • Email

  • Web portal

    • Our website supports Screen Readers

    • Our forms have high contract boxes and submit boxes

  • There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.

  • Exit signs are clear and easy to see

  • Exit access is free and clear at all times

  • We ensure exit access is free and clear at all times by: customers must be seated unless entering/exiting vehicle

  • Exits and access to exists are greater than 900mm

  • The evacuation point is clearly marked by a sign

  • The business identifies guests who need additional assistance should an emergency occur by: the customer will inform the staff

  • The procedure for assisting guests who need assisted rescue is: N/A

  • Our business offers the following alternative communication methods

    • Plain English

    • In Person Communications

  • For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

  • Our business offers the following alternative communication methods

    • There is easy to read signage and information (e.g. menus and emergency information)

  • The business accepts the companion card

  • The business provides the following services for services animals:

    • Customers who have a certified seeing or hearing guide dog, an assistance animal, or a Police dog, are permitted on our vehicles with their animals at all times.

    • People with assistance animals are encouraged to sit in the Priority Seating area near the front of the vehicle, to help keep the aisles clear for the safety of both their animal and other passengers.

    • Please be aware that oversized wheelchairs and scooters will not be able to board due to ramp weight restrictions.

General

Pre-arrival, arrival and reception

  • Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax

  • Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

  • Quiet periods or early opening times for people on the Autism Spectrum

  • Booking information and websites are compatible with screen readers

  • Seating available at reception

  • A lower counter at reception/ticket office

  • A tablet with text to voice or pen and paper at reception to aid in communication

  • Lighting in the reception area is even and glare free

  • Information and maps are available in written form

  • Emergency and evacuation procedures are explained on arrival

  • Luggage assistance

  • The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Seating provided for entire duration of travel and transport, most stops/attractions have seating/ramps/rails/etc.

Car Park and Access amenities

  • A drop off zone

  • Designated disabled parking bays

  • Level or ramped access from the car park to the entrance

  • Kerb ramps are in place where a pavement or walkway needs to be crossed

Entry

  • A drop off point close to the entrance

  • A path of access to the building is slip resistance and even

  • A path of access to the building is clear of obstruction

Internal Spaces

  • Interior walls are matte or low sheen

  • Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

  • Floor surfaces are hard or short pile carpet

  • Seating is available for guests unable to stand for long periods

  • All corridors greater than 900mm

Public areas

  • Display units, Televisions, Video displays etc. are  open captioned

  • Even lighting

Displays, exhibits, commentary and live performances

  • Seating

External Paths

  • Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

  • Pathways are wider than 900mm

TOUR OPERATORS

Tour/Transport Services

  • Busses/Coaches

  • 2 vehicles have wheelchair lifts or ramps

  • 2 vehicles have low floors with ramped entry

  • The maximum wheelchair capacity available in the fleet is: 2

  • Audio visual displays are subtitled

Route Planning

  • The tour route includes stops with accessible toilet facilities

  • Lunch stop venues are accessible

  • Overnight Stops

  • A total of 2 wheelchair passengers can be catered for overnight stops

  • Walking Tours

Guides have been trained in the following

  • Use of clear/simple English

  • Correct pronunciation for lip readers

ACCOMMODATION

  • There are 0 rooms available to guests who use a wheelchair

  • Must be arranged by guest with the accommodation provider as it is provided externally

FOOD AND DRINK

  • There are procedures in place to avoid cross-contamination of food products

  • In addition, the following further information can assist guests:

  • Food and drink services are provided by external vendors, cafes and restaurants

Report Disclaimer

This report is intended as guidance only, if you require further information, or plan to book a tour and want to know whether the tour is suitable for your individual needs please contact our reservation staff before making any booking.

Phone: (+61) 8 6270 6060

Email: reservations@pinnacletours.com.au

Booking Office: Shop 1, Old Perth Port, Perth WA 6000

Please note that this business report, provided as a result of the use of the diagnostic assessment, is for information purposes only.

Australian Tourism Industry Council (ATIC) cannot guarantee the accuracy of respondent’s answers, or that they are fully representative of your business. Therefore, ATIC does not warrant or guarantee any particular outcome in respect of your businesses self-assessment. 

This report is intended as guidance only for your business and should not be relied on for future marketing considerations. ATIC recommends that you seek your own independent advice as well as the results from the diagnostic.

Links to external web sites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service.

ATIC does not:

a) Assume any legal liability for the accuracy, completeness, or usefulness of any information from this report or any links provided; or

b) Accept responsibility for any loss associated directly or indirectly from the use of this report